The master agreement governing use of VALOR Console. Includes acceptable use, disclaimers, limitation of liability, indemnity, subscriber representations, and IP terms.

Terms of Service & Subscription Agreement

Last updated: September 16, 2026. By creating an account or using VALOR Console, you agree to these Terms. If you do not agree, do not use the Service.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber," "you," or "your") and Valor Hart LLC, an Alabama limited liability company ("Valor Hart," "we," "us," or "our"). By checking the acceptance box during account registration and clicking "I Agree," you affirmatively consent to these Terms. Your acceptance is recorded with a timestamp, your IP address, and a content hash for evidentiary purposes.

2. The Service

VALOR Console ("the Service") is a cloud-based software platform that provides licensed medical providers with tools for medical evidence review, clinical opinion drafting, disability claim analysis, and related document management. The Service is a productivity tool only. Valor Hart does not provide medical advice, legal advice, or clinical services of any kind.

3. License to Use

Subject to your compliance with these Terms and payment of applicable fees, Valor Hart grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your professional practice during the term of your subscription. This license does not include the right to sublicense, resell, redistribute, or provide access to the Service to any third party.

4. Subscriber Representations and Warranties

You represent and warrant that: (a) you are a licensed healthcare provider in good standing in your jurisdiction(s) of practice; (b) you have the legal authority and all necessary consents to upload, process, and review the records you submit to the Service; (c) you will comply with all applicable federal, state, and local laws in your use of the Service; (d) you will promptly identify yourself as a HIPAA covered entity or business associate if applicable before uploading protected health information; and (e) all information you provide to Valor Hart is accurate and complete.

5. Work Product Ownership

All clinical opinions, medical assessments, nexus letters, and other work product generated through your use of the Service ("Work Product") are authored and owned solely by you, the Subscriber. Valor Hart does not author, edit, co-sign, endorse, or take responsibility for any Work Product. You are solely responsible for the accuracy, completeness, and clinical appropriateness of all Work Product. The provider-patient or provider-client relationship, if any, exists between you and your client, not between Valor Hart and any party.

6. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Valor Hart does not warrant that the Service will be uninterrupted, error-free, or secure. Valor Hart is a technology platform provider and does not render medical, legal, or professional advice. Any AI-assisted drafting features are tools for your review and revision; they do not constitute independent clinical judgment. You, the licensed provider, bear full responsibility for all clinical conclusions.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VALOR HART'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO VALOR HART IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL VALOR HART BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE THEORY OF LIABILITY.

8. Indemnification

You agree to defend, indemnify, and hold harmless Valor Hart, its owner, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Work Product; (b) the records you upload to the Service; (c) your violation of any applicable law, regulation, or professional licensing requirement; (d) your breach of these Terms; or (e) any third-party claim related to your professional services. Valor Hart will indemnify you against third-party claims alleging that the Service itself infringes a valid United States patent or copyright, subject to standard conditions and exclusions.

9. Intellectual Property

Valor Hart retains all right, title, and interest in and to the Service, including all software, algorithms, templates, workflows, user interfaces, documentation, and improvements. You retain ownership of your Work Product and your uploaded records. By using the Service, you grant Valor Hart a limited license to use de-identified, aggregate data derived from Service usage for the purpose of improving and operating the Service. No individual records or personally identifiable information are used for this purpose. Any feedback, suggestions, or ideas you provide about the Service may be used by Valor Hart without obligation to you.

10. Acceptable Use

Your use of the Service is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference. The current Acceptable Use Policy is available at https://valor.valorhartllc.com/legal/aup.

11. Fees, Subscription, and Payment

Subscription fees are billed on a recurring monthly basis at the rate specified at the time of your enrollment. Fees are non-refundable except as required by applicable law. Valor Hart reserves the right to change subscription pricing upon thirty (30) days' written notice. Failure to pay fees when due may result in suspension or termination of your access to the Service.

12. Suspension and Termination

You may cancel your subscription at any time through your account settings. Valor Hart may suspend or terminate your access to the Service immediately and without notice if you violate these Terms or the Acceptable Use Policy, fail to pay fees when due, or if required by law. Upon termination, your license to use the Service ends. You may request export of your data for thirty (30) days following termination, after which Valor Hart may delete your data in accordance with the Retention and Destruction Policy.

13. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to third parties except as required by law or as necessary to perform under these Terms. Confidential information includes, but is not limited to, business strategies, pricing, technical information, and for Subscribers, the records and data uploaded to the Service.

14. Restrictions

You shall not: (a) copy, modify, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service; (c) resell, sublicense, or provide the Service to third parties; (d) use the Service to build a competing product; (e) attempt to gain unauthorized access to the Service or its systems; or (f) use the Service in any manner that violates applicable law.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the arbitration conducted in Madison County, Alabama. YOU AGREE THAT ANY ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Notwithstanding the foregoing, either party may seek injunctive relief in the state or federal courts located in Madison County, Alabama.

16. General Provisions

These Terms, together with the Privacy Policy, Acceptable Use Policy, and any other documents incorporated by reference, constitute the entire agreement between you and Valor Hart regarding the Service. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. Valor Hart's failure to enforce any right or provision shall not constitute a waiver. Valor Hart may assign these Terms; you may not assign them without written consent. Notices will be sent to the email address associated with your account.

17. Contact

Valor Hart LLC

Email: support@valorhartllc.com

Website: https://valor.valorhartllc.com